Here are the Cineworld terms and conditions, privacy information and legal notices for all the services we provide. They are subject to change and can be updated on a regular basis.
1. Privacy Policy (Section 1)
CINEWORLD CINEMAS
PRIVACY POLICY
Last updated November 2024
We respect the privacy of every person who visits or registers with www.cineworld.com, www.cineworld.co.uk, www.cineworld.ie, www.unlimitedcineworld.com and events.cineworld.co.uk or uses the Cineworld mobile applications for iPhone and Android (the “Sites”) and who uses the services that we make available from the Sites, in our cinemas or through our customer services facilities (our “Services”) and we are committed to ensuring a safe online experience.
Purpose of this policy (Section 1)
This privacy policy (“Privacy Policy”) explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party, including someone who has purchased a gift for you, and the purposes for and the basis on which we process your personal information. This Privacy Policy also sets out your rights in respect of our processing of your personal information.
This Privacy Policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it.
This Privacy Policy is intended to assist you in making informed decisions when using the Sites and our Services. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Online Terms of Use (which includes our Website Terms of Use and terms for My Cineworld accounts) and (where applicable) the Unlimited Card terms and conditions and any other terms applicable to your purchase, use of our Sites or interaction with us published on our Sites. These can be found by clicking here and in our Apps.
Please also note that this Privacy Policy only applies to the use of your personal information obtained by us, it does not apply to your personal information collected during your communications with third parties.
This Privacy Policy may vary from time to time so please check it regularly. Please see Changes to this Privacy Policy below for further details.
2. Who are we and what do we do?
The Sites and our Services are operated by Cineworld Cinemas (“we”, “us” or “our”).
Cineworld Cinemas is made up of two companies, Cineworld Cinemas Limited and Adelphi-Carlton Limited, which are part of the same group and trade under the Cineworld brand to operate Cineworld Cinemas, the Sites and to provide the Services.
Cineworld Cinemas Limited is the data controller responsible for your personal information obtained in connection with the provision of our Sites and Services in the United Kingdom. Adelphi-Carlton Limited and Cineworld Cinemas Limited are joint data controllers responsible for your personal information obtained in connection with the provision of our Sites and Services in the Republic of Ireland although Cineworld Cinemas Limited will be responsible for fulfilling the exercise of your rights (described in Section 12) and for providing your information about how and why Cineworld Cinemas processes your personal information.
Cineworld Cinemas Limited is an English company with registered company number: 01915767 and whose registered office is at 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, United Kingdom. Adelphi-Carlton Limited (trading as Cineworld Cinemas), is an Irish company with registered company number 7640 and whose registered office is at 8th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Republic of Ireland.
3. How to contact us
If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:
- using our online Contact Form available on our website: www.cineworld.co.uk/static/en/uk/contact; or
- sending an e-mail to: [email protected]; or
- post at: Cineworld Customer Services Department, Cineworld Cinemas, 8th Floor, Vantage London, Great West Road, Brentford TW8 9AG
Our Data Protection Officer may be contacted by email at: [email protected] or by post at: F.A.O. Data Protection Officer, Cineworld Cinemas, 8th Floor, Vantage London, Great West Road, Brentford TW8 9AG.
4. What personal information do we collect and how do we use it?
We obtain your personal information from the following sources:
- Directly from you, either in person (at our cinemas or otherwise), via our Sites, on our social media pages or when you contact us or someone contacts us on your behalf;
- Automated technologies, such as cookies, server logs and other similar technologies;
- Use of CCTV or other recording systems in and around our cinemas, including car parks;
- From our group companies and third party service providers in the course of providing their services to us in connection with your use of our Sites and Services. Please see section 7 ‘Who do we share your personal information with?' to find out more about these group companies and third party service providers;
- Providers of social media platforms (such as Meta who provide Facebook and Instagram, Twitter, Google who provide YouTube as well as TikTok and Snapchat) where you share our content, tweet, like, follow us or our posts through social media; and
- Otherwise as explained below in this What Personal Information do we collect and how do we use it? section.
Our primary goal in collecting personal information about you is to: (i) provide our Services to you and carry out requests made by you on the Sites or in our cinemas or otherwise; (ii) verify your identity and age; (iii) help us improve our products and services and develop and market new products and services; (iv) investigate or settle inquiries or disputes; (v) comply with any applicable law, court order, other judicial process, or the requirements of a regulator; (vi) enforce our agreements with you; (vii) protect the rights, property or safety of us or third parties, including our other customers and users of the Sites and at our cinemas; (viii) provide support for the provision of our Services; and (ix) use as otherwise required or permitted by law.
In particular, we use your personal information for the following purposes:
4.1 Fulfilment of products and services
We collect and maintain personal information that is voluntarily submitted to us during the use of the Sites and/or our Services. We use the contact and payment details which are provided to us so that we can fulfil the supply of products and services which have been ordered from our Sites or in our cinemas. We will use contact information to send you service related communications relating to these orders. This includes your purchase of products and services, your registration for an account with us, your attendance at events hosted by us or our third party partners, your hire of our cinemas for your own events and the processing of returns and refunds. For example:
- Ticket bookings, gifts and other online purchases.
If you wish to book tickets through our Sites we will need to know your name, and your email address. We may also need this information when you make any other purchases via our Sites, such as ordering 3D glasses. If you request a booking confirmation to be sent by SMS, we will also ask you to provide your mobile phone number.
If you request one of our reduced price or free tickets (such as a student ticket, senior ticket, or CEA Carer (or equivalent) ticket) we may ask to see an appropriate form of identification to confirm your eligibility to purchase the reduced price ticket. In some cases, we may need to verify the validity of your ID against third party databases (for example where you are using a CEA Carer Card), but we will not take or keep a copy of your ID on any of our systems.
If you wish to purchase a gift from the Gifts section of our Sites we will need to know your name, and email address. We will also need to know the name of the recipient and the delivery address for gifts sent by post or the name and email address of the recipient where gifts are sent by email.
- Events
If you wish to make a private hire booking for an event with us through the Cineworld online events booking portal on our website you will need to register for an Events account (see 4.3 Providing and Administering Online Accounts) and provide details of your selections for your booking such as cinema, date, time, movie and any snacks choices. You will also need to provide your name, email address, contact address, phone number and organisation type together with your details of your booking choices when you book an Event directly with our Venue Hire Team by email or phone.
We use this personal information to process and fulfil your orders and to send you service related emails (and where requested, text messages) for your booking or purchase. We may also use these details to send you a follow-up service email after your cinema visit or event, to check that you were satisfied with our service.
If you choose to pay for your purchases on our websites:
- by credit, debit or charge card those payments will be processed by our payment provider, PayPal (t/a Braintree), rather than by us. When processing your payments on our behalf, PayPal acts as an independent data controller of your personal information and its own privacy statement, available at https://www.braintreepayments.com/gb/legal/braintree-privacy-policy, will apply.
- by Cineworld gift card, e-gift code or other promotional code to pay for your purchases those payments may be processed by our gifts and promotions service providers, rather than by us.
- using your PayPal account or, where available, your Google Pay or Apple Pay account you will be transferred to the payment provider’s platform and the payment information and processing activities will be subject to the payment provider’s privacy notice as they will be the controller of your personal information, not Cineworld. The PayPal privacy notice is available at www.paypal.com/myaccount/privacy/privacyhub.
When you pay for your Event and venue hire bookings by direct arrangement with our Venue Hire team, your payment will also be processed on our behalf by our payment provider, PayPal (T/a Braintree), rather than by us.
We may receive part of the payment details such as your name, email address and some of the digits of your payment card number from our payment processor. These will be used to help connect your payment with your booking on our Site and may also be used by us if we provide you with a refund.
What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your ticket or gift purchase. It is in our legitimate interest to use personal information of a gift recipient in order to provide them with the gifts purchased for them. It is also in our legitimate interest to check your ID to verify that you qualify for any reduced price or free ticket.
Where we process information concerning your health for the above purposes, we rely on your explicit consent because we are processing this information to provide a service that you have voluntarily requested.
4.2 Verify the age of persons using our products and services
We welcome children and young people to our cinemas although our Sites are not intended to be used by children aged under 16. In particular, some of our Services and features available on our Sites (including online ticket booking, online Events bookings, Unlimited memberships and My Cineworld accounts) have age restrictions attached to their use. These age restrictions are explained in the terms and conditions relating to our Services, which are located here.
This means that we may need to ask you to provide your date of birth and, where some of our products or services are being purchased as a gift, the date of birth of the recipient of the gift.
We may also use your date of birth to understand more about our customers (see the Customer Insight and Analysis section for more details about our use of your personal information for this purpose).
What is our legal basis?
Where we use your personal information to verify you or the person receiving our Services meets any age restrictions which we have set, it is in our legitimate interests to do so. Where we use your date of birth to prevent you from accessing age restricted films or purchasing alcohol, we do so because this is necessary for us to comply with our legal obligations. When you use our Services, it is also necessary for us to process your personal information for the purpose of performing our contract with you.
4.3 Providing and administering online accounts
If you register for a My Cineworld account, an Events account or any other accounts on our Sites, we will ask you to provide your name and e-mail address. We will also ask you to provide a password for your account and confirmation that you meet the minimum age requirements (aged 16 or over for a My Cineworld Account, aged 18 or over for an Events Account).
- My Cineworld Account. You may be able to register for, or log in to, your My Cineworld account using your Facebook profile and we will use your personal information from your profile to create, or log you in to, your My Cineworld account. You can voluntarily provide us with additional information when using your My Cineworld account, for example your favourite cinema, postal address and phone numbers. If you don’t choose your favourite cinema we’ll assign one for you based on your first ticket booking as a My Cineworld customer. You can update and amend the contact details, favourite cinema, marketing preferences and some other personal information we hold about you at any time through your My Cineworld account.
- Events Account. In addition to your name and email address, you will also be asked to provide your contact number, postal address and region as well as your organisation type (personal, school, corporate/business). You can update and amend these details at any time by logging in to the profile area of your Events account.
We will use this personal information to provide you with the online functions available within the My Cineworld account and apps, including facilitating your purchase of our products and services via your My Cineworld account and/or the apps. This personal information is also used to send you service messages and to identify you when you visit and interact with other areas of our Sites (see the Customer Insight and Analysis section for more details about our use of your personal information for this purpose).
You can also ask for your payment card details or PayPal details to be securely stored by our payment services providers, who process payments and store all credit and debit card details on our behalf, to help speed up the online booking process for you.
What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your use of a My Cineworld account.
4.4 Providing our Unlimited membership scheme
If you purchase an Unlimited membership we will collect and use personal information about you in accordance with the purposes described in Sections 4.1 to 4.3 of this Privacy Policy. If you don’t already have a My Cineworld account, you will be asked to create one when you apply for your Unlimited membership. Please see the ‘Providing and administering My Cineworld accounts’ section for further details. You can use your My Cineworld account to access your digital Unlimited card, book tickets and manage your Unlimited membership online. In addition, we may also ask you to provide your telephone number, so we know how to get in touch if we need to speak with you about the Unlimited membership account.
You will also need to provide us with a photo of yourself which will be displayed on the digital Unlimited card and, if you have been issued with a plastic Unlimited Card, printed on the physical Unlimited Card and used to verify your identity at the cinema, to prevent misuse and for fraud prevention purposes. Unless you pay your subscription fees by Direct Debit, throughout your Unlimited membership, you’ll need to provide details of a valid payment card to be linked with your Unlimited membership to pay the Unlimited membership fees, these details will be stored in your My Cineworld account and you can update them at any time in your account. We’ll still need these payment card details, even if you choose to pay for your initial Membership Fees using a gift card/e-gift voucher/promotional code or American Express card.
If you applied for your Unlimited membership before 2nd October 2024, we asked you to provide your postal address (and, if you were buying Unlimited membership as a gift for someone else, their postal address) so that we knew where to send the plastic Unlimited Card and how to get in touch if we needed to contact you (or the gift recipient) about the Unlimited membership account.
Where you use your Unlimited card to obtain discounts or benefits from our third party partners, we may receive personal information about your use of your Unlimited card from these third party partners. Our third party partners are identified on our Sites here. Please see the Customer Insight and Analysis section for more details about how we use the personal information that we receive from our third party partners.
If you purchase an Unlimited membership for someone else as a gift, we will still need some details about you (so we can contact you about your gift and you can pay) but we will also ask for the details of the person who will be the Unlimited member. Where you submit personal information about that person to us, you confirm that you have all necessary permissions and consents to do so (including the consent of the Unlimited member’s parent or guardian, if they are under 16). We will also let the Unlimited member know that you have bought them Unlimited membership as a gift and provided us with personal information about them.
As a part of your Unlimited membership, we will use your contact details to send you service communications, including information about your membership such as renewal reminders, account information and membership summaries and sometimes freebies, details of new cinema openings or changes or additions to our selection of Unlimited partners, the latest films as well as hints and tips on how to make the most of your membership (for example a series of messages about how and where to use your Unlimited Card when you first join Unlimited). You can find out more about what’s included with the Unlimited membership service in our Common Questions section here. In addition, where we have a lawful right to send you marketing communications, we will also send you marketing relating to your Unlimited membership. Please see the the Marketing communications section for further information.
What is our legal basis?
Where you have purchased an Unlimited membership for yourself or as a gift for someone else, it is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you such as your contract with us for your purchase or use of Unlimited membership. It is in our legitimate interest to use your photograph for identification purposes, to help ensure the Unlimited scheme is used fairly and for fraud detection and prevention purposes.
If you have a right to terminate your Unlimited membership on medical grounds, you can voluntarily exercise this right by providing supporting information to us. You are under no obligation to exercise this right and can continue your Unlimited membership if you do not want to provide this information. If you do choose to provide it to us, we rely on your explicit consent to process this information.
Where an Unlimited membership has been purchased as a gift, it is in our legitimate interest to use personal information of a gift recipient in order to provide them with the gift which has been purchased for them.
4.5 Customer Services
Our Sites and our cinemas use various user interfaces to allow you to request information about our products and services: these include printed and electronic enquiry forms, dedicated email addresses and text message numbers, our social media pages and a telephone enquiry service. Contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used to enable us to respond to your requests.
What is our legal basis?
It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.
If you voluntarily provide us with personal information concerning your health, we typically rely on your explicit consent to process that personal information. If you voluntarily provide us with personal information concerning the health of another person, we may ask for that person to provide their explicit consent to our processing. We may also process this data without explicit consent where we need to process it to comply with our legal obligations, such as to ensure that persons with disabilities can use our services.
4.6 Competitions, prize draws and other events and promotions
From time to time, we may run prize draws, prize competitions and other promotions on our Sites, through emails, on our social media accounts and/or in our cinemas. For the purposes of administering such promotions, we may process your name, contact details (including email address, postal address and/or telephone number), social media handle (if relevant) and any other personal information volunteered by you in your promotion entry. For certain promotional activities, we may process and publicise images, videos or sound recordings that you volunteer to us.
What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you (e.g. the terms and conditions applicable to the promotion) or it is in our legitimate interest to use your personal information to enable you to participate in any prize draws, prize competitions and other promotions.
4.7 Our events and publicity
From time to time, we may organise and host events at our cinemas and other locations for the purpose of promoting our Services, supporting charities and other good causes and for other lawful purposes. We may process your name and contact information (including email address, postal address and telephone number) and any other information you volunteer to us for the purpose of communicating with you about such events where you have specifically requested information about them or where we have another lawful basis for sending that information to you.
If you attend one of our events, we may use your personal information to record your attendance at the event and for related record-keeping purposes and, if relevant, we may collect and process any dietary requirements you may have. You may also feature in photographs and video footage taken at our cinemas, whether at a specific event or otherwise, and such images may be published on our Sites, on our social media accounts, in our My Cineworld and Unlimited e-newsletters and mailings and/or in our cinemas. Such materials will be visible to anyone who visits our Sites, engages with our social media or receives our communications, whether within or outside the United Kingdom.
What is our legal basis?
It is in our legitimate interest to use your personal information to enable you to attend and participate in our events, to ensure that we are able to provide any information you may request from us in relation to our events, and to enable us to publicise our Services and events.
4.8 Your feedback about our products and services
From time to time we will contact you to invite you to provide feedback about our products and services in the form of online or in-cinema surveys. We use this information to help us improve the quality of service provided by our staff and in our cinemas. We also use your feedback to monitor the quality of our products and services and to assist with the selection of future product and service lines.
What is our legal basis?
It is in our legitimate business interests to use the information you provide to us in your feedback for the purposes described above.
4.9 Customer insight and analysis
We analyse your contact details and other information provided by you during your use of the Sites and our Services, including your date of birth, with other personal information that we collect or observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas, such as the products and services you have purchased or viewed.
If you are an Unlimited member, we may also receive information from third party partners about your use of your Unlimited card when purchasing or using our third party partner’s products or services.
Where you have given your consent (where lawfully required), we use cookies, log files and other technologies to collect personal information from the computer hardware and software you use to access the Sites, or from your mobile device. This includes the following:
- an IP address to monitor Sites traffic and volume;
- a session ID to track usage statistics on our Sites;
- information regarding your personal or professional interests, demographics, buying habits, experiences with our products and contact preferences.
Our web pages, mobile applications and e-mails contain “cookies” "web beacons" or “pixel tags.” (“Tags”). Tags allow us to track receipt of an e-mail to you, to count users that have visited a web page, analyse how a user has interacted with our content or third party content or opened an e-mail and collect other types of aggregate information. Once you click on an e-mail that contains a Tag, your contact information may subsequently be cross-referenced to the source e-mail and the relevant Tag.
In some of our e-mail messages, we use a “click-through URL” linked to certain websites administered by us or on our behalf. We may track click-through data to assist in determining interest in particular topics and measure the effectiveness of these communications. Please see our Cookie policy for further information.
This information is used to create profiles and insights about your cinema habits and the cinema habits of our other customers and helps us to get to know our customers better. Where we have your consent to do so, we will also use your location data for customer insight purposes. To the extent this information is collected by Tags set by third party partners this information will be shared with the relevant third party for its own analysis and advertising purposes. Please see our Cookie policy for further information about our third party partners and how they might use your information.
By using this information, we are able to measure the effectiveness of our content and how visitors use our Sites and our Services. This allows us to learn which pages of our Sites are most attractive to our visitors, which parts of our Sites are the most interesting, how customers use our Services and what kind of offers our registered users like to see.
We also use this information to help us with the selection of future product and service lines, cinema, website and app design and development, to identify appropriate partners whose offers we might obtain for you as a Cineworld customer and to remember your customer preferences.
We also use this information for marketing purposes (see the Marketing communications section below for further details).
What is our legal basis?
Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie policy for further details.
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers.
We will only use your location data for customer insight purposes where we have your consent to do so.
4.10 Marketing communication
We carry out the following marketing activities using your personal information:
- Email, text and push notification marketing. We use information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) and/or your email address and mobile phone number to send you marketing communications by email and text message, where you have consented to receive such marketing communications, or where we have another lawful basis to do so. Where you have enabled push notifications for one of our mobile applications on your mobile device, we will also present marketing content via push notification on your mobile device.
What is our legal basis?
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes. We will only send you marketing communications via email, text message and push notifications where you have consented to receive such marketing communications, or where we have a lawful right to do so.
- Online personalised advertising. We use information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) to provide you with personalised online advertising.
What is our legal basis?
Where your personal information is not in an anonymous form, we rely on your consent to provide you with personalised advertising.
- Social media remarketing. We use information that we observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas to work out what we think might be of interest to you (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) to provide you with personalised advertising on social media channels/advertising platforms including X, Snapchat and those operated by Meta and/or Google where you are a registered user of such services.
This activity requires that we share your email address in a pseudonymised form with the relevant platform. The platform may, with your consent, collect information about your use of, or interaction with, our Sites using its own Tags to ensure the advertising is as relevant as possible. Please see our Cookie Notice for more information.. To opt out of such sharing, please contact us using the details provided above How to contact us. Please note, opting out of such sharing will not stop you seeing ads from Cineworld on those advertising platforms, but it will prevent us from showing you ads that we consider to be relevant to you. Please note our ability to show you ads on the relevant platforms will also be subject to the privacy choices you have elected to make on those platforms.
To opt out of such sharing, please contact us using the details provided above How to contact us. Please note, opting out of such sharing will not stop you seeing ads from Cineworld on those advertising platforms, but it will prevent us from showing you ads that we consider to be relevant to you. Please note our ability to show you ads on the relevant platforms will also be subject to the privacy choices you have elected to make on those platforms.
What is our legal basis?
Where your personal information is not in an anonymous form, we rely on your consent to share your information for social media remarketing purposes.
- Social media insight. Where you are a registered user of Facebook or Instagram, Snapchat, X or of a Google service, we may share your email address in a pseudonymised format to enable those platform providers to find other registered users of their services that share similar interests to you based on:
- information that the relevant platform observe about you from your interactions with our Sites, our email communications to you and/or with our products and services in our cinemas (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected); and
- the information Facebook, Google and the other platforms hold about you.
We do this using Facebook Lookalike Audiences and/or Google Similar Audience respectively. Please note that such activity is subject to the privacy choices you have elected to make on such services.
To opt out of such sharing, please contact us using the details provided in How to contact us.
What is our legal basis?
Where your personal information is not in an anonymous form, we rely on your consent to share your personal information in this way for insight purposes
- Use of Anonymised Personal Information. Where your personal information is completely anonymised, we do not require a legal basis to use it as the personal information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie policy for further details.
4.11 Business administration and legal compliance
We use your personal information for the following business administration and legal compliance purposes:
- to comply with our legal obligations;
- to ensure fair use of our services and protect our business and your accounts from fraud and other illegal activities;
- to protect our property;
- to enforce our legal rights;
- protect rights of third parties; and
- in connection with a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets.
Some of the personal information we may use for these purposes may be obtained from our use of CCTV systems in and around our cinemas and customer car parks.
What is our legal basis?
Where we use your personal information in connection with a business transition, enforcement of our legal rights, protection of our property, ensuring fair use of our services or to protect the rights of third parties it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us such as a court order.
4.12. Health and Safety
Where we participate in government contact tracing schemes operated by public health authorities, we may need to collect additional information from you when you book a ticket online or visit one of our cinemas. This may include us asking you to provide certain contact details which we may then share, together with details about the time and date of your visit to our cinema, with public health authorities. We’ll let you know when we’re participating in these contact tracing schemes by notices on our Sites and in our cinemas. We’ll provide information about the measures we are taking and how your personal information may be collected and used for this purpose by providing information about the scheme(s) on our Sites, in this Privacy Policy and, where appropriate, when you book a ticket. If you have a My Cineworld account or Unlimited membership, we may also send you service updates about these schemes.
We will only retain the data that we collect for this purpose in line with government guidance. Please see the How long do we keep your personal information for? section for further information.
What is our legal basis?
It is in our and our customers’ legitimate interests to contribute to the public health efforts to tackle threats to public health posed by epidemics, pandemics and other public health emergencies. In some cases, we may also be under a legal obligation to collect your contact details.
You can object to our use of your personal information for this purpose by contacting us via our online contact form or by email ([email protected]), but we may not give effect to your request if we have decided that the use of your personal information for this purpose is mandatory as a result of measures and/or guidance applicable to your area or country. You can also exercise your rights (including your right of objection) in respect of this activity as set out in the How to access your information and your other rights section.
5. How do we obtain your consent?
Where our use of your personal information requires your consent, you can provide such consent:
- at the time we collect your personal information following the instructions provided; or
- by informing us via our online contact form, by e-mail, post or phone using the contact details set out in this Privacy Policy.
The legal basis of consent is only used by us in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way.
You may at any time withdraw the specific consent you give to our processing your personal information. Please see How to access your information and your other rights section below for more details. Please note even if you withdraw consent for us to use your personal information for a particular purpose we may continue to process your personal information for other purposes where we have a legal right to do so.
6. Our use of cookies and similar technologies
Our Sites use certain cookies, pixels, beacons, log files and other technologies of which you should be aware. Please see our Cookie policy to find out more about the cookies we use and how to manage and delete cookies.
We may share your personal information for the purposes described in section 4 of this Privacy Policy:
- internally with other companies in our group; and
- externally with third party service providers.
The categories of third party service providers that we share your personal information with are:
- providers of ticketing systems;
- suppliers of systems and services that help us provide and administer our gift products and events and venue hire services
- scheme administrators who help us operate our Unlimited scheme;
- payment processors;
- delivery companies;
- providers of customer service and call centre functions;
- suppliers who host, provide, manage, support or administer certain aspects of our websites, IT systems and data centres;
- providers of customer surveys and customer insight analytics;
- • suppliers of email, SMS, in-app push notifications, online and social media advertising and other marketing and customer analytics systems and services (including our supplier Movio, whose privacy notice can be found at https://www.movio.co/legal/madex-service-privacy);
- third parties who help us to run or administer competitions or deliver prizes;
- third parties who host our events;
- providers of document and data storage and disposal facilities;
- with our professional advisers such as our lawyers, accountants, auditors, health and safety consultants and insurance brokers for our business administration and legal purposes;
- debt collection agencies and others for the purposes of enforcing any agreements that we have with you;
- • social media sites and platforms for marketing purposes (although we will only share your email address in pseudonymised form – for further information please see the Marketing Communications section above)
- third party advertising partners for targeted advertising purposes – for further information please see the above “Customer insight and analysis” section (section 4.8) and “Our Use of Cookies and Similar Technologies” section (section 6);
- any other third party where we are obliged to, or permitted to do so, by law, court order or to comply with any search warrant or similar instrument presented to us by any law enforcement, government officer or regulatory authority;
- in the event that our business is sold or integrated with another business, our lawyers, and other professional advisers, any prospective purchasers' lawyers and professional advisers, and any prospective purchaser (subject to duties of confidentiality).
8.Transfers of your personal information overseas
8.1 Internally within our group
We transfer your personal information within our group as described in section 7.
Some of our group companies that are based outside of the UK and EEA, such as Regal Entertainment Group (a company based in the US), provide various hosting and support services to Cineworld Cinemas, so your personal information may be transferred from the UK/EEA to the US or other non-UK/EEA jurisdictions. Where this happens, we have procedures in place to ensure your personal information receives the same protection as if it were being processed inside the UK or EEA and use UK ICO and European Commission approved ‘model clauses’ as the lawful basis for transferring personal information outside of the UK and EEA. A copy of these Model clauses can be provided to you on request.
8.2 To external third parties
Some of the third parties that we describe in section 7 may be located outside of the UK and EEA or may otherwise transfer your personal information outside of the UK or EEA. Where we transfer your personal information to external third parties, we take appropriate steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and all applicable laws.
In respect of transfers of your personal information outside of the UK/EEA, this means that we will ensure that there is a lawful basis for transferring personal information outside the UK/EEA. Our standard practice is to use ‘model clauses’ which have been approved by the UK ICO and European Commission for such transfers. We may also rely on other mechanisms where appropriate, including reliance on a third party’s ‘binding corporate rules’.
9. Third party links and services
Our Sites contain links to third party websites and services, including those of our third party partners. Please remember that when you use a link to go from our Sites to another website or you request a service from a third party, this Privacy Policy no longer applies.
Your browsing and interaction on any other websites, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.
This Privacy Policy applies solely to personal information collected by us through our Sites and Services and does not apply to these third party websites and third party service providers.
10. How long do we keep your personal information for?
Whenever we collect or process your personal information we will usually keep it for 13 months after our last interaction with you or otherwise in accordance with our data retention policy, pursuant to which we do not retain personal information for longer than is necessary for the purposes for which it is collected. We may keep personal information you give us in relation to any contract that we have with you for seven years to ensure that we can exercise rights in relation to any legal claims relating to that contract.
If your information is only useful for a short period e.g. for specific marketing campaigns, we may delete it after a shorter period. We usually keep CCTV footage for up to 60 days although we may retain it for a longer period where needed to support investigations of accidents or incidents, insurance claims and related legal, law enforcement or regulatory action.
At the end of the relevant retention period, your data will either be deleted or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning. We keep the length of time that we hold your personal information for under review.
11. Confidentiality and security of your personal information
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
- unauthorised access;
- improper use or disclosure;
- unauthorised modification; and
- unlawful destruction or accidental loss.
All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.
12. How to access your information and your other rights
You have the following rights in relation to the personal information we hold about you. You can exercise these rights by contacting us using the contact details set out in Section 3 of this Privacy Policy or using any other method described below:
- Your right of access.
If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.
- Your right to rectification.
If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
If you have a My Cineworld account, you can log in and amend your contact details and marketing preferences whenever you like.
- Your right to erasure.
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
- Your right to restrict processing.
You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
- Your right to data portability.
You have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
- Your right to object.
You can ask us to stop processing your personal information, and we will do so, if we are:
- relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or
- processing your personal information for direct marketing.
You can ask us to stop sending you marketing communications sent to you by email or text at any time by using the ‘opt-out’ or ‘unsubscribe’ link that we will present to you in the marketing communication. You can stop push notifications by adjusting the settings in our app on your mobile device. You can ask us to stop sharing your email address in a pseudonymised form with social media platforms by contacting us using the details provided above (see How to contact us). Please note that it may take us a few days (but usually no longer than 14 days) to ensure our marketing systems are updated and during this period you may still receive marketing communications from us.
- Your rights in relation to automated decision-making and profiling.
You have the right not to be subject to a decision when it’s based solely on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such decision is necessary for entering into, or the performance of, a contract between you and us.
- Your right to withdraw consent.
If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
- Your right to lodge a complaint with the supervisory authority.
If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the relevant Supervisory Authority which, in relation to provision of our Sites and Services in:
- the UK, the supervisory authority is the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113, and
- the Republic of Ireland, the supervisory authority is the Data Protection Commission (DPC). You can find details about how to do this on the DPC website at https://dataprotection.ie/docs/Making-a-Complaint-to-the-Data-Protection-Commissioner/r/18.htm or emailing them at [email protected].
To exercise any of your rights in relation to personal information you have shared with Braintree/PayPal when making payments on our Sites during the payment process (see section 4.1 above), you will need to contact Braintee/PayPal directly. More information is available in their Privacy Notices which can be found at www.braintreepayments.com (payment made using debit/credit/charge cards) and www.paypal.com/myaccount/privacy/privacyhub (payment made using a PayPal account).
13. Changes to this privacy policy
To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will post any changes on our Sites to keep you aware and if you are an Unlimited member or have a My Cineworld or Events account we will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.
Cookie policy
Cookie Policy
Last Updated November 2024
This cookie policy (“Cookie Policy”) is intended to inform you how we use “cookies” and similar technologies on our websites at www.cineworld.co.uk, www.cineworld.ie, www.cineworld.com and www.events.cineworld.co.uk and in our mobile applications (“Sites”) and to assist you in making informed decisions when using our Sites. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Policy and our Online Terms of Use (which contain our Website Terms of Use).
If you access our Sites from the UK or the Channel Islands, ‘we’ means Cineworld Cinemas Limited, if you access our Sites from the Republic of Ireland ‘we’ means Adelphi-Carlton Limited. We are part of the same group and trade under the Cineworld brand to operate Cineworld Cinemas and the Sites. Please see our Privacy Policy to find out more about us.
WHAT ARE COOKIES?
Cookies and similar technologies are very small text documents or pieces of code, which often include an anonymous unique identifier. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through cookies and similar technologies may include the date and time of visits and how you are using the particular website or mobile application. Cookies are used by us as part of our Sites and they are also used by some of our third party partners.
For more details on cookies and similar technologies please visit All About Cookies. For the purposes of the remaining sections of this Cookie Policy we will refer to all technologies using the above features as “cookies”.
CONSENT TO OUR USE OF COOKIES
By using any of the Sites you acknowledge that we may store and access essential cookies on your computer or other device. Necessary cookies are cookies which are essential for the operation of our Sites.
Further, where you give permission, we may also store and access certain non-essential cookies on your computer or other device. These cookies are not essential to the operation of our Sites but allow us to provide additional functionality or to gather additional information about your use of our Sites. You are not obliged to give consent to our use of non-essential cookies and we will not place such cookies until you have given your consent.
If you wish to block or delete cookies, or you would like to withdraw consent to our use of non-essential cookies, you can find out how to do so below.
WHAT DO WE DO WITH COOKIES?
Necessary Cookies
We use cookies where they are essential for the operation of the Sites, for example to remember that you are signed in to the Sites and to uniquely identify your browsing session on our Sites, which allows us to coordinate this information with data from our Sites server. Without these cookies, services that you have asked for, like booking tickets, cannot be provided. Analytics Cookies
Analytics Cookies
We use “analytics” cookies. These, along with other information, allow us to calculate the aggregate number of people using the Sites and which features of our Sites are most popular, whether you have visited before and the website that you visited prior to visiting our Sites. We use this information to improve the Sites. We do not generally store any information that you provide to us in an analytics cookie.
Display Adverts
We use these cookies to deliver adverts that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our Sites and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited our Sites and this information is shared with other organisations such as advertisers so that they can make their advertising more relevant to you when you visit their websites (including social media sites).
Social Media Cookies
We use cookies to personalise your interaction with social media, such as as X (formerly Twitter), Facebook, and Google. Such cookies recognise users of those social media sites when you view social media content on our Sites. They also allow you to quickly share content across social media, through the use of simple ‘sharing’ buttons.
Our Sites also contains features that enable you to use your Facebook, Google and X accounts to sign in and create/maintain an account with us and to enable us to store your content. This involves the use of cookies.
Targeting Cookies
We use targeting cookies to help us to deliver our adverts including film adverts when you visit other websites, such as news websites. This is known as ‘retargeting’. This technique helps to ensure that the ads you receive are more relevant to you and your interests. These cookies help to measure the effectiveness of an ad (for example, by reporting whether you have clicked on it) and can also limit the number of times that you see an ad (for example, if you see it twice but don’t click on it, you may not see it again). These cookies are usually placed by advertising networks that we and other advertisers work with to deliver ads. They remember that you have visited a website and this information is shared with other ad networks to show you relevant ads.
We may use a third party partner Rokt to provide custom offers from other brands on our Sites. You can learn more about Rokt and learn how to opt-out of Rokt’s personalized brand offers by visiting www.rokt.com/privacy-policy or following the links within the ads displayed.
MORE INFORMATION
You can find more information about the individual cookies used in the Sites and the purposes for which they are used, within our cookies management tool here.
WHAT HAPPENS WHEN YOU REFUSE, BLOCK OR DELETE COOKIES?
In order to use some parts of our Sites you will need to accept cookies. If you choose to withhold consent to our use of cookies, or you subsequently block or delete cookies, some aspects of our Sites may not work properly and you may not be able to access all or part of our Sites.
HOW TO MANAGE OR BLOCK COOKIES
In relation to the non-essential cookies that are used by the Sites, you can manage your cookie preferences by clicking here.
You can also block the use of cookies altogether by activating the relevant settings in your browser. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies.
Last update: November 2020
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